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    Operating in an hostile host community

    by Victor Mogire 01/27/2018 05:42 AM GMT

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      My practice was tested or implemented in:


      Give a brief outline of your promising practice:

      In most cases, African host communities more often raise concerns on job opportunities and other forms of income generating activities. At times the concerns leads to poor relationships between  the community and the agencies in that environment. 

      Some of the ways we can ensure our ability to serve the refugees best is by:

      1.Volunteer programs 

      Having such positions specifically for host community will help create employment. This is best because it is cost effective since they earn approximately USD 850 per month ( In Kenya as at 2017). Comparing this position to a staff position, it is cheaper.

      2. Having peace and harmony programmes  

      All the agencies be encouraged to have such programmes to enable sync between host, refugees and agencies. This will also aid in collecting host grievances at an early stage before it escalates. 

      3. Disciplinary actions to community employees

      In instances where an employee from the host community has a disciplinary case, leaders or members of host community be involved in listening of that case. This will help reducing notions that a particular person was sacked unfairly.

      4. Procedure of demotion or retrenchment

      In cases where host community employees are being retrenched, it is vital to give them more than a month notice for them to start looking for another job. Besides that, retrenchment of a large number at once is not good because the retrenched can combine their forces to distract normal operations.

      5. Job advertisements 

      If a particular job is to be given to the host community, let it be printed and posted where it can be easily seen by the community members. This will create a picture of truly the job belongs to them. Advertising through the website will paint a picture that it is open to many hence a higher competition.

       6. Apprenticeship Programs

      In cases where there is high illiteracy levels or for jobs that require technical expertise, having such programs will give them some skill in order to preposition them for future opportunities.

      7.Focal community persons 

      Having such persons will act as a link between community and agencies. Most appropriate focal person should be the leaders or influential people in that community.

      8. Services and products

      In scenarios where an agency needs goods or services that can be found in that particular vicinity or they have a capability of bringing from elsewhere, the local will be given priority. 

      9. Appreciation

      Having at least a small party with the community will them see a sense that they also play a very critical role in the day to day operations.

      The main lessons learned during the process of implementing or testing my practice:

      1.  This can not be achieved only by UNHCR adopting this practice, it is for all agencies to work together.  

      What is the significance of your experience/practice:

      1. Creates a peaceful work environment.


      I would be interested in working with UNHCR Innovation Service to further document my practice or lessons learned:


      Please attach any additional information and documents you'd like to share

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